000 00316nam a2200121Ia 4500
008 230913s9999 xx 000 0 und d
082 _a tom
100 _a, Tomalin
245 0 _aInternational English For Call Centres Language Culture And Empathy
260 _bMECMILLAN PUB
260 _c2010
650 _aEnglish
999 _c136455
_d136455