000 00367nam a2200145Ia 4500
008 230912s9999 xx 000 0 und d
082 _a CHA
100 _aChaturvedi, Mukesh
245 0 _aCustomer Relationship Management: An Indian Perspective
260 _aNEW DELHI
260 _bEXCEL BOOKS
260 _c2013
300 _a200
700 _aCHATURVEDI, ABHINAV
999 _c54185
_d54185