000 00322nam a2200133Ia 4500
008 230912s9999 xx 000 0 und d
082 _a RAI
100 _aRai, Alok Kumar
245 0 _aCustomer Relationship Management: Concepts And Cases
260 _aNEW DELHI
260 _bPHI
260 _c2013
300 _axxiv,501
999 _c54191
_d54191